Be the Joy You Want to See in Others!

I was shopping this week and as I made my payment to close the transaction, the clerk surprised me with his statement, “I like your style.  Enjoy the rest of your day.”  This was a first for me, so my reaction in my head was one of being stunned and I wished him a great day too and left the store. His comment resonated with me as very kind.  What followed next was my stop at a popular grocery store for some items that I needed for a dinner that I would be preparing.  When I walked up to the check-out stand, I addressed the clerk with a traditional greeting I use often.

“What’s bringing you joy today?” as I placed my items on the conveyor belt.  She looked at me and a few uncomfortable seconds of silence spilled out between us.  She then responded that she had just started a shift and her tone of voice was a strong indicator that she was annoyed.  I followed up with, ‘Well, I am hopeful that I am one of the customers that will bring you joy today.”  With no response, she did her job in scanning my items, filled my bags, and handed me a receipt after the transaction was processed with my credit card. 

What didn’t happen was me hearing a kind statement of thanks or appreciation from her at the end of our time together. Actually, there was no response.  It highlighted for me just how special I was treated 45 minutes earlier by another clerk.   And there we have the difference; great attitude, positive mindset, and the execution of the customer service experience we want in each of our businesses.  When customer service is failing, so is your business. 

Now, did I leave without saying something to the grocery store clerk?  Nope.  I placed my bags in the cart, and I prepared to push away, I looked at her and said, “We all have bad days. I am hopeful that as yours continues to unfold that you are reminded of just how special and important you are to the operation of this store.  Thank you!”  

As I like to remind myself often, “Cameron, you are responsible for your little piece of the world, so make it a better place.” Don’t let someone else’s mood overshadow you doing the right thing in the moment.  Sometimes you must be what you want to see in others.